Western Lane Crisis Response (WLCR)

Part Time positions within the Crisis Response Program.

Western Lane Crisis Response (WLCR), also known as Mobile Crisis Response (MCR), is a crisis intervention and community support team dedicated to serving the greater Florence community and surrounding areas, including West Lake and upriver communities such as Mapleton and Swisshome-Deadwood. Operated under the Western Lane Fire and EMS Authority and funded entirely by grants, our program is built to meet the diverse needs of our community.

Our team responds directly to the scene of various situations to assist individuals and families facing mental health crises, unexpected trauma, homelessness, suicidal ideation, family disputes, welfare checks, displacement from structure fires, and other distressing life events. Staffed by Peer Support Specialists, Community Health Workers, and Qualified Mental Health Associates, we provide compassionate emotional support, crisis assessment, connections to community resources, and ongoing follow-up to help people navigate challenging times.

We operate 24 hours a day, 7 days a week, 365 days a year, and offer both in-person and phone-based crisis response services.
In addition, we provide a range of helpful written resources—including guides on grief and local community resource listings—which are available for download here on our website.

To request services, please call 911 or contact our dispatch line at 541-997-3515 and ask for Crisis Response.

To join our Western Lane Crisis Response team, please call (541) 997-3212 or Email Melissa House

Florence Police Department non-emergency phone number, 541-997-3515

Melissa House

Melissa House

Program Manager

Tami Sepulveda

Tami Sepulveda

Crisis Responder

Taci Ceska

Taci Ceska

Crisis Responder

Cindy Gentry

Cindy Gentry

Assistant Manager

Lori Oltman

Lori Oltman

Crisis Responder

Rose Sutton

Rose Sutton

Crisis Responder

Christina Gilson

Christina Gilson

Crisis Responder

Kristy Simmons

Kristy Simmons

Client Advocate

Amanda Herbert

Amanda Herbert

Crisis Responder

Jeff Culbertson

Jeff Culbertson

Crisis Responder

Download our Community Support Guides

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